A little bird told me…

…about what she looks for in a dental practice. Susan Bird posted an article on her Bird’s Eye View weblog in response to a comment I made about an article she wrote about hospitality. When Susan talks I sit up and pay attention. Not only is she a communication expert, she cuts to the chase and says things clearly and makes a lot of sense.

Susan’s dentist is located in Manhattan and has some ideas I hadn’t thought of. He has a section of his reception area set up with a table and chairs with computer access. I bet a lot of people love that. Susan makes the point that all the niceties in the world don’t matter if the dentist and staff aren’t top notch. I think it quickly becomes apparent to patients that the staff thinks the world of their dentist or, unfortunately, if the staff thinks very little of the dentist. My boss, Dr. Jeff Price, is absolutely the best dentist I’ve ever worked with. Our entire staff speaks with pride when we talk to our patients about what he can do to help them. That is one of the most important patient services you can provide; a sense of profound security in the skill and character of the dentist and his staff. When a team admires and respects each other it comes through loud and clear in the way they relate to each other, the way they carry themselves and the way they treat their patients.

Spa treatments and theme rooms are gaining popularity these days, but no amount of add-ons can divert attention away from….MORE

Original post by noreply@blogger.com (Henry on the Park Resident)